General


What is SkyFidelity Business-Class Broadband?
SkyFidelity encompasses all broadband solutions and managed services from SkyFidelity, the leading provider of broadband satellite networks and services worldwide. SkyFidelity services are available to every business in the contiguous US with a clear view of the southern sky.


With SkyFidelity, do I still need a dial-up modem and telephone line?
No. There is no phone line or dial-up data modem required to use your SkyFidelity service


What is Internet via satellite?
SkyFidelity is able to offer high-speed Internet service via satellite for businesses all over the country, including those in rural areas. This is thanks to satellite technology that is much like the satellite systems used for televisions. However, with SkyFidelity, the satellite dish is a two-way communication device, sending and receiving data directly — and almost instantly — to the satellite located approximately 22,000 miles away.


What are the most common myths about satellite broadband providers?
Some people may be hesitant to subscribe to satellite Internet because of myths they’ve heard – or because they are unaware of the convenience and quality offered by satellite broadband providers.

Myth #1 – Satellite Internet service providers don’t cater to rural residents.

SkyFidelity offers satellite Internet everywhere in the contiguous United States, including rural areas. SkyFidelity is a reliable satellite broadband provider that supplies high-speed Internet service in areas where cable and DSL are not always available.

Myth #2 – The satellite dish must be attached to a roof.

Although 97% of the time satellite antennas are attached to the roof of a home or business establishment, satellite Internet service providers don’t always require it. A certified SkyFidelity installer is able to determine the best location on (or near) your place of business where the satellite dish should be mounted.

Myth #3 – Using Satellite Internet ties up your phone line.

SkyFidelity delivers two-way, high-speed Internet access over satellite – not over your telephone line – so you can talk on the phone and surf the Web at the same time. That can save you money by eliminating the need for a second phone line.

Myth #4 – Satellite Internet equipment is big and complicated.

The bulky eight-foot wide satellite dishes from the 1980s are a thing of the past, at least when it comes to the needs of most businesses. Business customers of SkyFidelity only need a computer, a modem, two coaxial cables, and the satellite antenna. The antenna is about the same size as most ordinary satellite TV dishes.

Myth #5 – When it is cloudy, satellite Internet doesn’t work.

Your satellite Internet connection is not affected by most clouds. Satellite Internet from SkyFidelity is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. If you have difficulties with your service, contact SkyFidelity Customer Care and Technical Support staff.


Does SkyFidelity provide high-speed Internet options to everyone in the United States?
Because of advancements in technology, SkyFidelity is able to offer high-speed Internet via satellite to almost anyone in the United States. As a satellite Internet Service Provider (ISP), SkyFidelity is dedicated to supplying reliable satellite Internet connections for customers. Since many SkyFidelity customers live in rural areas where cable and DSL are not available, SkyFidelity is one of the only high-speed Internet options available. SkyFidelity takes pride in offering reliable high-speed Internet to those who wouldn’t normally have this option.


Definition of terms for high-speed & satellite Internet

As a satellite ISP, SkyFidelity strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service. This list of glossary terms is meant to familiarize you with satellite Internet and answer questions you may have.

56K line – Most dial-up Internet connections use a telephone line that allows transfer of data at 56,000 bits per second. 56K line refers to this type of Internet connection.

Bandwidth – This term describes the amount of data that can be sent through a particular Internet connection or network. High-bandwidth Internet connections (faster than 768 kilobits per second) are often called “broadband” or “high-speed Internet.”

Bit – A single binary value; a bit is the smallest piece of computer data. Many bits are needed to transmit even the simplest file.

Broadband – Broadband refers to an Internet connection with download speed in excess of 768 kilobits per second.

Dial-up – This term refers to an Internet connection through a home telephone line.

DSL (digital subscriber line) – Allows user to access the Internet by way of existing telephone lines.

Ethernet – A commonly used local area network (LAN) that connects computers to one another and/or connects a computer to the Internet.

Firewall – Software that protects your computer network from outside users.

High-speed Internet option – An ISP (that is, satellite, cable, or DSL) offers an Internet service option that provides enough bandwidth for high-speed Internet use.

IP (Internet protocol) – Programming language that serves as the backbone of the Internet. “IP” is short for “IP address.”

IP Address – Every computer has its own IP number, which acts as the computer’s identification. IP addresses are unique for each computer connected to the Internet. They are much like a physical address.

ISP (Internet Service Provider) – Each ISP offers service options to customers that range in bandwidth, type of connection, and other options such as email, storage space, and virus protection.

Kilobit – 1024 bits of data. Internet speeds are often measured in kilobits per second (kbps).

Megabit – One million bits

Modem – A modem connects your computer to a phone line, cable, or satellite. The modem acts as an interpreter between the two devices so that digital messages can be sent from your computer to another computer or to a satellite dish.

Satellite dish – An antenna affixed to a structure that sends and receives data. Home satellite users typically receive Internet access or television via satellite.

Satellite Internet – Using a modem, coaxial cables, and a satellite dish, computer users are able to access high-speed broadband Internet.

Satellite ISP – An Internet Service Provider that offers a satellite Internet connection to homes or businesses. A satellite ISP is particularly beneficial for rural residents.


How does a satellite Internet connection work?.
SkyFidelity customers only need an antenna (dish) and modem to access the Internet via satellite. Satellite Internet connections are easy with SkyFidelity.

It doesn’t matter if your business computers are laptops or desktops, or whether you operate on a Windows or Macintosh system. Satellite Internet connections are available to SkyFidelity business customers throughout the contiguous United States. The only piece of equipment you need to provide is your own computer.

You can choose to buy or lease your equipment when you sign up for Internet access via satellite. The equipment is necessary because it interprets messages from your computer to the satellite.

A certified SkyFidelity installer will bring the equipment to your place of business and install the device with a power supply near your computer.

As a standard part of SkyFidelity installation, SkyFidelity will install two 100-foot coaxial cables to allow your business Internet service to be connected. These cables are used to connect the computer to the modem and to the satellite dish.

The satellite dish, also called an antenna, will be installed on the roof of your business or nearby on your property using mounting brackets. A radio will also be installed near the satellite dish.

Internet access via satellite
SkyFidelity provides reliable Internet access via satellite to customers all across the U.S. Learn more about how satellite Internet works or call us with any questions at 949-436-0462.


Can I get high-speed Internet in my area?
SkyFidelity is pleased to offer service in all states in the contiguous U.S.

SkyFidelity works very well as a broadband alternative in states with a high percentage of rural households and businesses. Many states are largely rural with very little broadband connectivity outside of urban areas. Other states have a higher percentage of households with cable or DSL, but still lack broadband connectivity in certain unserved areas.


What is your upload/download allowance policy (Fair Access Policy)?
What is the Fair Access Policy?
To ensure fair Internet access for all SkyFidelity subscribers, SkyFidelity maintains a Fair Access Policy. This policy establishes an equitable balance in Internet access for all SkyFidelity subscribers. SkyFidelity assigns a Data Allowance to each service plan of the amount of data that may be continuously downloaded or uploaded within a certain period (SkyFidelity Connect and Express plans count this allowance on a 24-hour basis; SkyFidelity Business plans count this allowance on a monthly basis, per billing period). Subscribers who exceed their plan’s Data Allowance will experience a temporary reduction of speed.

Can I use the SkyFidelity service for VoIP, Skype, Netflix, and VPN? And if not, when will it be available?
Yes, you can use Skype and Netflix with our SkyFidelity service, but be sure to continue to monitor your monthly Data Allowance. It’s important to remember that your business is approximately 22,000 miles away from the SkyFidelity satellite in space. In order to minimize the delay that comes from having data travel back and forth over such a vast distance, your modem uses advanced acceleration techniques. For VPN, you may use a VPN with SkyFidelity, but when you use a VPN connection that encrypts data, it interferes with your modem’s ability to compensate for the delay. Depending on the type of VPN used, you may see overall speed reduced by 50–70%. You can restore your connection to full speed by simply disabling your VPN client when your session is over.


Can I engage in online gaming and online trading with my SkyFidelity service?
All satellite Internet services involve a small degree of latency due to the fact that information makes a round trip of about 45,000 miles to the satellite and back. While this latency is measured in microseconds and does not impact most services, it may reduce the responsiveness of sensitive real-time applications such as online gaming and online trading where timing is critical.


Speed


How fast are SkyFidelity services for my business?”
Built for growing businesses like yours, there is a wide range of SkyFidelity Business Internet plans to choose from, depending upon your business needs and geographic location, with download speeds up to 15 Mbps.* Whether you need high-speed Internet access for your intranet and Web-based applications, or reliable connectivity for POS and back-office applications – SkyFidelity is the solution!

*Speeds up to 15 Mbps available with the Select 400 plan, available through the EchoStar XVII satellite. Certain geographical areas are not covered by this satellite.


What is transmission latency?
Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as real-time equities trading) are not recommended with SkyFidelity.


Compatibility


SkyFidelity lets you connect your computer to the Internet whether you are running a Windows or Macintosh operating system. Here’s what your computer will need for you to use SkyFidelity:

A compatible operating system:

Windows users: Windows Vista, Windows 7, and Windows 8

Apple users: Mac OS 10.7 (Lion), 10.8 (Mountain Lion), or 10.9 (Mavericks)

A PC with ethernet network capability, or a wireless router of your choice to use with your other wireless devices.


Is SkyFidelity compatible with Mac computers?
Yes, SkyFidelity is compatible with Mac OS 10.7 or higher. You also need a PC with ethernet network capability, or a wireless router of your choice to use with your other wireless devices.


Can I use a single SkyFidelity connection to run a small office network?
Yes, you can connect multiple desktop computers and laptops to a single SkyFidelity Internet connection. Networking equipment may be required and is not included with your SkyFidelity system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (SkyFidelity is not responsible for network configuration or management).

Please understand that all computers on this network will be sharing a single connection. Uninterrupted service and stated speeds not guaranteed. Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed and is subject to the SkyFidelity Fair Access Policy.


Can I use a PCMCIA card adapter for my laptop?
Yes. All you need to connect your computer to the SkyFidelity modem is either a 10/100 Ethernet Network Interface Card or a PCMCIA adapter with an Ethernet connector. The SkyFidelity system includes an Ethernet cable to connect your computer to the SkyFidelity modem.


Can I run a VPN (Virtual Private Network) on my SkyFidelity service?
SkyFidelity Business Internet plans have limited compatibility with VPN clients/services. Some VPN clients may function over SkyFidelity, but SkyFidelity cannot guarantee minimum service levels and does not provide technical support for VPN application setup, troubleshooting or performance issues. Standard VPN clients may reduce actual data throughput on your SkyFidelity service by as much as 50-70%. SSL or other non-IPSEC-based VPN clients may perform better than IPSEC-based VPN clients, but are still subject to limitations and reduced performance. Excessive use of VPN clients may cause users to exceed their Data Allowance and incur penalties under the Fair Access Policy.


Why does the service slow down when used in conjunction with a VPN?
SkyFidelity uses sophisticated acceleration techniques to enable high-speed performance over satellite. These acceleration techniques require access to data packet header information, which is blocked when IPSec-based VPNs are used. These VPNs encrypt the data and create a secure tunnel through the SkyFidelity network. The encrypted data cannot be processed by SkyFidelity’s acceleration techniques, therefore resulting in slower performance. Depending on the type of VPN used, you may see overall speed reduced by 50–70%.


Can I put this system on a boat or in an RV?
SkyFidelity Home and Professional service is available for non-mobile (fixed) locations only.


What about VoIP, Skype, Netflix, streaming movies, P2P file sharing, and other high-bandwidth applications?
SkyFidelity Business Internet service plans are not designed to support VoIP, Skype or streaming video services. Depending on the Download Allowance established for your Business Internet service plan, some activities may exceed the Download Allowance and trigger the application of the Fair Access Policy. Several examples are listed below:

Full-length movie or video downloads (e.g., Netflix streaming movies)
Downloading very large files (i.e., file sizes that are close in size to the Download Allowance of your service plan)
Peer-to-peer (P2P) file sharing programs such as Napster, Kazaa, or LimeWire
Continuous downloading or viewing streaming media content such as audio or video programming
Hosting of server devices such as email, FTP, or Web servers
Hosting computer applications such as Web-cam feeds
Internet-based PC backup services that archive your data on a central server
Extensive downloading of attachments from Usenet Newsgroups (NNTP)
Use of BitTorrent applications Excessive downloading or use of the services described above may cause subscribers to exceed their Download Allowance and have their download speed reduced under the Fair Access Policy.

Note that all data downloaded to your PC or PCs will count against your Download Allowance. We encourage you to take a close look at the software you install and understand how it will use your Internet connection.